Choose 911��for Your Cat Equipment Parts & Repairs

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At 911��Machinery we pride ourselves on our extensive product support offerings. You’ll be hard-pressed to find a more complete “one stop shop” and support organization for your parts and service needs.

Here are just some of the many advantages of partnering with MacAllister:

Repair Options

Repair Options Pricing — provides a solid price and turnaround time before service work begins
Machine Inspections — catch minor problems before they become major failures
Preventive Maintenance — provides a program of regular checks and repairs
Predictive Maintenance — gives a chance to plan around necessary repairs before failure
Customer Value Agreements — can be customized to fit your machine and operation
Extended Warranties — cover your equipment against unexpected repair bills.
Parts Sales and Service Representatives — to assist as a consultant and one stop source for your parts and service needs

Parts Availability

7 Branches — conveniently and strategically situated throughout Indiana
36 Drop Box Locations — serviced Monday through Friday
Extensive Parts Inventory — a multi-million dollar inventory of new, used, and rebuilt parts from Caterpillar^® and other manufacturers
95% Parts Availability — within 24 hours if your part is not already in stock and waiting for you
Inter-Branch Shuttle — gives you daily access to the inventories of 911��branches and Cat^® distribution centers
Online Parts Ordering — connects you to Caterpillar and over 300 North American Cat Dealer locations
After Hours Parts Ordering — desktop direct internet ordering
Parts Reusability — takes advantage of the “second life” built into Cat components
Exchange Components — save you money when you return components for credit
Remanufactured Parts — guaranteed the same as new parts for as much as 60% savings
Cat Batteries — designed for years of rugged service, sized for your machine
Cat Hydraulic Hose — the famous Cat XT hose, manufactured to stand up to the toughest jobs
Cat Hose Presses — create custom hydraulic hose for machines of all makes and models
Cat Fluids — specially engineered by Cat; oil, hydraulic fluid, and coolant

Field Service

Resident Field Service Technicians — specially trained for on-site and emergency repairs
Available 24 hours a Day — our field service professionals are there where and when you need them
Fully Equipped Service Trucks — with cranes and special purpose Cat tools
Lube Truck Fleet — on-site, on demand
Centralized Field Service — connects all field personnel in a network pool to ensure you get the right technician at the right time
Portable Bore / Weld — equipment repair of out-of-round bores in our shop or on site
Portable Diagnostic Tooling — for accurate troubleshooting in the field

In Shop Service

Factory Certified Technicians — training and experience make them the best in the industry
On-Going Service Training — for all service personnel includes regular updates and technical support
Custom Track Service — utilizing production-line techniques to repair and rebuild undercarriage
Component Rebuild Center — takes everything from turbochargers to engines back to factory standards
Hydraulic Repair — includes cylinder honing, pump rebuild, and custom hose assembly
Engine Dynamometers — and transmission test bench to verify component performance
Special Tooling — designed exclusively for Caterpillar dealers
Truck Engine Service — keeps Cat Diesel Truck Engines at factory specs for high performance

Diagnostic Technology

Technical Analysis — is a thorough inspection of each major system of your machine
Extensive Diagnostic Tooling — uses computer technology to save you time and money on repairs
Scheduled Oil Sampling — puts your equipment on a regular diagnostic program
Coolant Analysis — gives you the opportunity to detect problems before failure
Hydraulic Fluid Analysis — offers you a window into the performance of your hydraulic system
Fuel Analysis — answers basic questions about your fuel
Load Bank Testing — puts generator sets under working conditions to verify performance

Other Customer Services

Flexible Financing — tailored to match the unique patterns of your business
Training and Safety Videos — available for your operator training program
Technical Communicators — and data libraries provide up-to-date equipment information
Factory Trips — give you an opportunity to see the production line where your machines are built
Customer Training Seminars — cover subjects that help you manage your equipment
Equipment Management Software — can help you track maintenance, repair histories and costs

Dealer Reputation

High Customer Satisfaction Rating — in surveys conducted among our customers
Flexible Support — willing to go the extra mile to meet your needs

Give us a call or stop by the 911��Machinery location in your area today. We’ll be happy to demonstrate how our extensive product support offerings can positively impact your bottom line.

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